I added a user but they didn't get an email invite — how do they log in?

In short: That's expected — ActiveDonor does not send an invite or welcome email. When you add a user you set their password yourself, so the new user signs in with the email and password you chose. Just share those details with them.

There's nothing broken and nothing to re-send. The "no invite", "didn't get email" and "user can't log in" cases all come down to the same thing: you pass on the login details yourself.

What to send the new user

1. Your workspace login URL — your charity's ActiveDonor web address (the same address you sign in at).
2. The email address you entered for them.
3. The password you set when you created the user.

If you didn't note the password

You can reset it for them:

1. Open Settings → Users → Users tab.
2. Click Edit on the user's row.
3. Enter a new Password and Retype Password, then click Update.
4. Send the user the new password.

💡 Tip: Once the user signs in, they can change their own password from the My Account profile page.

Related

• Managing users