ActiveDonor Help Centre

Everything you need to run your charity in ActiveDonor — adding donors, capturing receipts, and issuing SARS Section 18A tax certificates. Use the search box at the top to jump straight to an answer, or browse a topic below.

• Getting Started

  Register, log in, complete onboarding, and find your way around the dashboard.

• Donors

  Add and manage donors of every type, their contacts, tax details, tags and notes.

• Receipts

  Create, edit and search receipts, and upload them in bulk from bank CSV files.

• Section 18A & IT3(d)

  Issue certificates, build the IT3(d) file, and submit donation data to SARS.

• Reports

  Donor, receipt and giving reports, retention analysis, and batch emailing.

• Settings

  Organisation settings, templates, users, roles, subscription and billing.

• Projects & Attachments

  Manage projects, allocate receipts, and store attachments and saved filters.

• FAQ

  Short, direct answers to the questions support hears most often.